We are StratisExample of Our Work
Our clients face tough challenges. They need to manage ever deeper and faster change. Strategic Impact Solutions combines vast client experience across industries with deep skills in consulting, technology, outsourcing and training. We also have deep knowledge of key business functions, allowing us to provide guidance on how organizations can innovate and succeed.
Insurance Company
Reengineering project for an insurance company to achieve economies of scale by standardizing and consolidating their customer service, collections, and back office processes across six affiliates in different countries. This was done while meeting quality, costs, and compliance requirements. In addition to the mapping of new processes and organizational structure, the project included the design and implementation of the voice and data solutions needed by the new servicing model. Project was implemented on time, within budget and exceeding operational metrics, resulted in a five year NPV exceeding $20MM.
Project Reengineering
Company Economy Scale
Implementation on time
Voice and Data solutions'
Distribution Centers
Designed a ten year strategy for an optimum network of new distribution center locations for the largest courier in Mexico. The client’s tremendous growth rate was creating issues in distribution efficiency and cost. SIS helped in the design of a new distribution network strategy using Six Sigma to analyze transportation and warehouse operating data.
We helped to collect transportation data including destinations, distances, dangerous zones, ease of access en overall transportation costs.
We gained insight into operating parameters, products, customer requirements, and transportation resources.
We used benchmarking techniques that supported the design of transportation cost savings and improvements in customer services.
Structural Reengineering
Structural reengineering project for a major automotive financial industry company. The project resulted in the consolidation and outsourcing of most proprietary contact center activities (early collections, customer service, and back-office) that had previously been dispersed across five cities in five different countries.
SIS supported the analysis and decision-making on the business side, as well as consultation and solutions on the outsourcing side.
Together with our client, we analyzed their business needs and understood how the new service would reduce costs and enhance customer satisfaction, thus increasing customer retention and revenues.
This project was implemented on time and below budget, with a five year NPV exceeding $50MM and payback in 18 months.