Although there was already a global need for tech support, the global pandemic intensified the need for companies to deliver high value experiences for online client tech support.
Stratis nearshore Tech Support provides B2B clients with the optimal access for serving their L1-L3 tech support needs. With our clients, we co-invest in our workforce training, tech infrastructure and knowledge management.
L1 ChatBot Solution Configuration
L2-L3: Voice, Live Messaging, E-mail
Ticket Platform Management
Support Performance Reporting
Centralized Tech Knowledge Management Practice
Partner Chatbot Technology
Atlassian Framework Ticket Management
Tech Support Industry Body-of-Knowledge
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The payment sector is evolving toward a variety of channels that are now competing with the traditional debit cards, credit cards and checks. Contact us now and get more information about how we can help your business.Contact Now